Privacy policy

Using your information

All personal information is used purely for running business activity, service usage monitoring, marketing and content improvement and service offerings to customise our website’s content, layout, services and other lawful purposes. We use this to better meet your needs.

Data may also be used for marketing purposes to give you heads up on products and services you might be interested in.

We may also use the data to notify you of website changes, services and special offers.


Crucial Information

Privacy protection is a priority for us. This privacy policy is aimed to help you understand how Track My Money collects, uses and protects the personal information provided to us for your more informed decisions when using our services. This will constantly be reviewed to keep updated with new technology, business practices and user’s needs.

We set out different areas concerning privacy for users as well as obligations and requirements for the users, website and developers. This will also detail the way the website collects, stores and protects user data and information

Please read this privacy policy carefully as submitting any personal information will deem you having read and agreed to this policy.


Accessing your information

You have the right to request access to all your personally identifiable information collected and maintained in our database by emailing us at the email address provided on our website.


Information we collect

You may supply two types of information when you register: personal information you choose to share collected on an individual basis and website information collected on an aggregate basis every time you and others visit our website. You can learn more about our collected information below:



Similar to most commercial websites, ours uses a standard practice of collecting cookies and web server log files to gather information on website usage. Data collected through these may include date and time of visits, pages viewed, time spent at the website as well as websites viewed before and after ours.


Registration Information

This personal information is provided by you during registration for our products, services or newsletters.


Email Information

If you contact us through email, we keep records of your emails as well as your email address and our responses.  We provide similar protections for this information in the same way we maintain information received by mail and telephone.


Data Insurance and Consent

Please remember that your information is stored and processed by our computers in the UK. The laws on holding personal data in the UK may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to change this privacy policy at any time with or without notice.


Identity Confirmation and Fraud Prevention

In situations where we are required by law to confirm your identity, we will verify your personal information including but not limited to your name and address against a third party database. The result of this verification cannot be recorded by the credit reference agencies with the singular reason of confirming your identity. Credit check and credit rating will not be performed nor affected.

Should false information be found, including in relation to a person’s identity and fraud is suspected, details about this information including personal customer data will be submitted to fraud prevention agencies. Law enforcement may access and use this information as well.

We or other organisations could also get access and use this information for crime detection or prevention and money laundering in such cases when: detail verification for credit and credit-related and other facilities; managing credit and credit related accounts or other facilities; recovering debt; checking details on proposals and claims for all types of insurance; and checking details of job applicants and employees. We and other organisations reserve the right to access and use information from other countries recorded by fraud prevention agencies.

Further details of relevant fraud prevention agencies, please contact us using the details provided below.


Cookie Policy

Cookies are used to adjust the experience of users while using the website. This website uses a cookie control system allowing users to allow or disallow the use of cookies on their devices during the first visit. This is in compliance with the law requiring websites to obtain explicit consent from users before leaving behind or reading files on a user’s device.

Cookies are tiny files saved into the user’s device’s hard drive tracking, saving and storing information about the user’s usage of the website. This allows the website owner to tailor the user’s experience of their website using their servers.

We use tracking software to monitor visitors and understand how they use the website. This software is provided by Google Analytics that uses cookies to track the visitor’s usage. The software will save a cookie on your computer’s hard drive to track and monitor your engagement and website use without collecting or saving any personal information. For more information, read about Google’s privacy policy.

Other cookies may be stored to your computer’s hard drive by certain external vendors using its website’s referral programs, sponsored links or adverts. These are used only for conversion and referral tracking and will usually expire in 30 days, though some take longer. No personal information is taken, saved or stored.


Get in touch with Us 

Telephone: 0845 565 2610 


Opening Hours: 

Monday-Thursday, 9am-6pm 

Friday, 9am-5pm